Shredding Case Studies

Shred On Site Melbourne and Shred On Site Geelong Case Studies

Why customers choose Shred On Site mobile document destruction service and have their confidential documents shredded on site.

They have asked us not to put their business names and addresses for obvious reasons. The aim of these case studies is to give you a better understanding of the importance of reviewing how your business currently manages confidential information and some of the potential risks.

 

Partner in a Medical Practice – I Thought my Documents were being Shredded Before They Left the Practice

The partner in a medical practice had seen a story on A Current Affair where they were chasing around the owners of a medical practice who had misplaced patient files. He didn’t want this to happen to his business.

He had seen the compacter truck arrive at his Practice and he had presumed that all the confidential documents and patient files were being destroyed immediately. He asked the driver what happens to the documents. He was surprised to learn that the documents weren’t destroyed on pick up but just compacted into the truck. They were then taken to a recycling centre to be sorted by hand into various grades e.g. white paper, coloured paper, plastic and steel removed etc., before being shredded. The company does this to maximise the sale prices of the shredded paper to paper mills.

This business now uses the Shred On Site mobile destruction service where all confidential documents (and staples, bulldog clips, plastic and folders) are destroyed on site at the time of pick up. All shredded material is then taken to a paper recycling centre and sold as a lower quality product.

The Accountant – Junior Staff Member Who Knew Too Much

An accounting firm had invested in a large shredding machine but the documents that needed to be shredded were always piling up next to the shredder; everyone was too busy to put the documents through themselves. Every now and again when the pile got too big someone would tell one of the junior administration staff members to take out all the staples, paper clips, remove the plastic etc. and start shredding. One of the partners noticed how this person was reading through the documents while waiting for each lot to be shredded. When that person went to answer the phone he checked out the documents being enthusiastically read and found they were the salaries of all staff members and notes from the recent performance reviews of all staff members.

The Architect – Not Impressed To See His Business Blowing Down the Street

This business owner came into work one morning and saw that the recycling bin had been knocked over in the back lane over the weekend. There were papers blowing down the street and lying in the water in the gutter. As he got closer he realised that all the documents belonged to his business.

His bookkeeper, who was doing the right thing and recycling old documents from his business, had put all the company’s old bank statements, tax returns and other financial information (e.g. profit and loss and balance sheet reports) in the recycling bin. The owner spent the next half an hour going down the street picking them all up.

He ordered a locked security bin from Shred On Site knowing it would stay inside the business until pick up when they would then be shredded on site giving him greater peace of mind.

A Call From a Government Department – “What Happened To the Plans?”

A builder received a call from a Federal Government Department who was contacting all builders that had been involved in a recent tender for a project where security was vital. The person calling wanted to know what the company did with the building plans after they submitted their tender.

“We put them in the recycling bin of course, we try and recycle everything.”

The real reason behind the call was that they were trying to work out how children at the local kindergarten managed to get hold of such important plans to be practising their colouring in.
The builder has now implemented a ‘Shred-all’ policy for all documents and plans for every future tender. Three security bins are now set up around the business and shredding occurs on site every two weeks; then the paper is recycled.

Small Market Research Company Keeps Large Contracts

A small marketing company has used the new Privacy Act to keep its large contracts and win some new ones. The company has turnover of less than $3m and is not considered an APP Entity under the new Privacy Act.

However many of their clients are APP Entities and have written new Privacy Policies. One of the important points all APP Entities need to consider is that they are responsible for personal information from creation to destruction. Each App Entity must do their due diligence on every supplier to ensure that any information they pass on to them is protected whether electronic or in paper form (e.g. print outs of reports or emails).

This company has set up a ‘shred-all’ policy and now have a Shred On Site security bin with a set monthly shredding program. They have also written a Privacy Policy to meet the standards of the Privacy Act and promoted this back to all existing clients and well as including it as a selling point in all new proposals. What they are saying to clients is ‘your information is safe with us!’

‘Sorry You Can’t Work With Us Unless You Comply’

More and more even smaller businesses, even though they are not APP Entities, are expected to also comply with relevant parts of the Privacy Act. If they don’t, then the larger companies that do have to comply won’t deal with them because they are a potential risk.

Medical Practice Brought Before the Privacy Commissioner

In 2009, the Privacy Commissioner investigated a private medical centre following reports that a number of medical documents, including patients’ prescriptions and pathology results, were found scattered in a public park adjacent to the centre. The name of the centre was visible on some of the documents as were patients’ names, addresses and phone numbers.
The medical centre informed the Commissioner that a lock on a medical waste bin, kept outside at the rear of the centre, had been tampered with and the contents of the bin thrown around an adjacent public park.

Having regard to the sensitivity of the information held by the medical centre, the Commissioner and the centre devised a number of steps that the centre could take to ensure that information was kept securely:

  • The medical centre sought council approval to have secure fencing installed around the premises to reduce the risk of break-ins and vandalism
  • It moved the secure medical waste bin inside the secured premises so that it could not be tampered with
  • The bin was fitted with a new secure lock to which the medical centre manager held the key.

The medical centre developed policies and procedures for the secure destruction of personal information and trained medical and administrative staff in the proper destruction of both medical waste and medical documents.

The medical centre instructed its staff that medical documentation was not to be left with general medical waste for collection.

The centre obtained a shredder so that medical documents that were no longer needed could be securely destroyed on site.

(Case Study from the Guide to Information Security on the Office of The Australian Information Commissioner – April 2013).

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Great service! Shred on Site made the task of disposing of old files and paperwork super easy. I received a confirmation email with the time the driver would arrive and he arrived exactly on time Friendly and efficient service, highly recommend.
I could not recommend this service more highly! 8 years of tax returns, personal medical docs was weighing us down. Shred On Site were incredibly accommodating on dates and times and literally provide service at your front door. The price point was excellent also. Was like a Marie Kondo 'spark joy' moment. Thanks so much, Lisa & Steve
We were very happy with the Shred on Site Service. We had several boxes of material to be shredded. Mike arrived on time and cheerfully tipped everything in to a Shred on Site Bin and promptly wheeled it to his truck. The material was being shredded as Mike filled out his invoice and the job was paid for. Very Efficient service, I would without any hesitation use their service again. Thanks Mike for an excellent, positive experience.
Excellent service. Arrived on time. No need to sort paper , plastic or ring binders. All shredded while you watch. Great way to get rid of those old personal files
Service is exactly as advertised. Easy connection to set up an appointment. Appointment made next day with text reminder and call on approach - very helpful in getting boxes ready for destruction. Thought I only had 2 boxes - after the team members arrived, I realised I had 5 which was no problem for them to accomodate. Out of date but sensitive documentation which they handled and shredded appropriately. Cost was very reasonable, even with the unplanned extras. Service - both from the admin office and team members who arrived - was excellent. I will be using them again for future document shredding and their expanded service offering covering electronic waste, knowing that it will be handled sensitively and efficiently.
Service is exactly as advertised. Easy connection to set up an appointment. Appointment made next day with text reminder and call on approach - very helpful in getting boxes ready for destruction. Thought I only had 2 boxes - after the team members arrived, I realised I had 5 which was no problem for them to accomodate. Out of date but sensitive documentation which they handled and shredded appropriately. Cost was very reasonable, even with the unplanned extras. Service - both from the admin office and team members who arrived - was excellent. I will be using them again for future document shredding and their expanded service offering covering electronic waste, knowing that it will be handled sensitively and efficiently.
fabulous service. on time, helpful, courteous, efficient. gave us great peace of mind that all our parent's documents and floppy disks were securely destroyed. thank you so much
Great work. Turned up on time. Very pleasant. Good value.
Shred on site were brilliant. Efficient, very helpful and pleasant to deal with.They answered my email enquiry within the day by phone, I made an appointment time for the van to come to my home for the following week.It arrived on time with a pleasant driver. I watched my documents shredded. They also took away an old printer and phone fax. I highly recommend this service and will use it again.
Great service. 15 years of company accounts gone. I feel cleansed. The truck came. The bin was wheeled in, filled and then all my confidential files were eaten by the truck. Good riddance!!Thankyou ShredOnSite.
This is a great service. They kept me informed of the process, arrived on time and answered the questions I asked. I only had a few cartons but I was treated as if I was a large business. Thank you Shred on Site.
Great service, fast and assured. A fantastic way to deal with all those confidential documents you don't want to have to sort!
Shred on Site did an amazing job shredding 40 years of paperwork and cardboard after closing our drafting business. Great value for money.very efficient, fast and clean. Great for peace of mind. Thank you.
I have used this company both business and personal shredding. All times customer service was excellent and they were oh so helpful. I found the pricing reasonable and have been more than very satisfied with their procedures. Cannot recommend them highly enough.
come right to where the paperwork was boxed. destruction in front of me. Very quick and no mess at all. polite and professional
Great service, we used to use this company for our business shredding when we lived in Melbourne. We now live in a coastal town but were able to meet the truck on it's mobile rounds and have our shredding down in about 5 minutes! Extremely convenient, friendly and easy to organise.
This was so easy to arrange and communication with company was spot on. Everything was as promised. It was cheaper as a one off to take our documents to a site where they had a regular commitment. A quick call to say they would be there in 20 mins. and it was all done. Wouldn’t hesitate to use again or recommend.

Why Choose Shred On Site?

We are a mobile document shredding & destruction company that specialises in shredding confidential documents on-site for total security and peace of mind. All shredded paper is 100% recycled. We provide one-off and regular services.

  • Shred at your Premises
  • Total Security and Peace of Mind
  • Privacy Law Compliant
  • 100% Recycled
  • Cost Effective